What This Solves: Ensuring all your business details — including your email, mobile number, bank account for payouts, and other company information — are current with PayMongo is essential for security, smooth operations, accurate communications, and correct fund disbursements. This guide provides a general instruction on how to request these crucial updates.
Step-by-Step Guide: Updating Your Account Details
For your security and to ensure the integrity of your account, changes to sensitive account information or contact details are processed through a standardized verification flow directly within your dashboard.
Log In to Your PayMongo Dashboard:
Access your PayMongo merchant account.
Navigate to Settings:
On the left-hand sidebar of your dashboard, click on the 'Settings > General' tab.
Locate and Edit the Specific Detail:
Click the 'Edit' button
Within the settings section, locate the specific business detail you wish to change (e.g., email address, mobile number, payout bank account information).
Click 'Update' when you are done updating it.
Complete Multi-Factor Authentication (MFA):
For security, PayMongo will send a One-Time PIN (OTP) to your currently registered contact method (e.g., email or mobile number).
Enter this OTP in the provided field on your dashboard to verify your identity.
Input New Details:
After successful OTP verification, you can now input your new desired information in the relevant field(s).
Note: Depending on the specific detail being changed (e.g., bank account information), additional verification steps or documentation might be required within the dashboard flow after you save.