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Changing Your PayMongo Password

Recover access to your account

Updated over 3 weeks ago

Need to reset your password or regain access to your PayMongo account? This guide provides clear steps on how to set a new password securely, ensuring you can always manage your business with PayMongo.


Step-by-Step Guide: Resetting Your Password

Follow these simple steps to change or reset your PayMongo account password:

  1. Go to the PayMongo Login Page:

    • Open your web browser and navigate to the official PayMongo login page.

  2. Click 'Forgot Password':

    • On the login page, locate and click the 'Forgot password?'

  3. Input Your Registered Email:

    • Enter the email address associated with your PayMongo account in the field provided.

  4. Enter the One-Time PIN (OTP):

    • A One-Time PIN (OTP) will be sent to your registered email address. Check your inbox (and spam/junk folder).

    • Input this OTP into the designated field

  5. Nominate a New Password:

    • Once the OTP is successfully verified, you will be prompted to nominate and confirm your new password. Choose a strong, unique password.


Important Note:

  • No Access to Email/Phone? If you no longer have access to the email address or phone number registered with your PayMongo account, you will need further assistance. Please reach out to [email protected] for guidance on how to regain access.


Quick Tips:

  • Strong Password: Always choose a strong password that combines uppercase and lowercase letters, numbers, and symbols to enhance security.

  • Keep it Private: Never share your password with anyone.

  • Regular Updates: Consider updating your password periodically for added security.

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