Skip to main content

Changing Your PayMongo Password

Recover access to your account

Updated today

Need to reset your password or regain access to your PayMongo account? This guide provides clear steps on how to set a new password securely, ensuring you can always manage your business with PayMongo.


Step-by-Step Guide: Resetting Your Password

Follow these simple steps to change or reset your PayMongo account password:

  1. Go to the PayMongo Login Page:

    • Open your web browser and navigate to the official PayMongo login page.

  2. Click 'Forgot Password':

    • On the login page, locate and click the 'Forgot password?'

  3. Input Your Registered Email:

    • Enter the email address associated with your PayMongo account in the field provided.

  4. Enter the One-Time PIN (OTP):

    • A One-Time PIN (OTP) will be sent to your registered email address. Check your inbox (and spam/junk folder).

    • Input this OTP into the designated field

  5. Nominate a New Password:

    • Once the OTP is successfully verified, you will be prompted to nominate and confirm your new password. Choose a strong, unique password.


Important Note:

  • No Access to Email/Phone? If you no longer have access to the email address or phone number registered with your PayMongo account, you will need further assistance. Please reach out to [email protected] for guidance on how to regain access.


Quick Tips:

  • Strong Password: Always choose a strong password that combines uppercase and lowercase letters, numbers, and symbols to enhance security.

  • Keep it Private: Never share your password with anyone.

  • Regular Updates: Consider updating your password periodically for added security.

Did this answer your question?