How do I Troubleshoot My Soundbox?

If your Soundbox won’t turn on, you can try the following steps:

✅ Check if the device is charged - if the battery is drained, you can charge it for half an hour.

✅ Check if the power cord or power adapter is assembled correctly and there is no damage.

✅ Check if the power socket has been opened - make sure this is closed before you start accepting payments.

If your Soundbox can’t establish a successful connection via Wi-Fi or SMS, you can try the following steps:

✅ Check if your internet connection is stable and working properly.

✅ Check if the SIM card is properly inserted into the device.

✅ Turn the Soundbox and on and off to restart network connection.

If the Soundbox didn’t make an audio notification even after a customer provided proof of successful payment, you can try the following steps:

✅ Check if the device is connected to the internet.

✅ Check if the SIM card is properly inserted into the device.

✅ Try to move the Soundbox with better signal for Wi-Fi or mobile data.

If you’re still unsure about the payment status, you can also log into the PayMongo dashboard to check if the payment was received.