PayMongo automatically creates payouts for all eligible payments in your account based on our regular payout schedule. We deposit payouts into your bank account less any fees, refunds and/or adjustments.

Most banks deposit payouts into your bank account as soon as they receive them, though some banks may take a few extra days.

What's the difference between the eligibility of payments and payouts?

When you receive a payment from your customer, it takes a few banking days before it becomes available or eligible for payouts. That is, the time it takes for a payment to clear into our system. We cannot include payments into a payout until such payments become available in our system. The availability schedule depends on the payment method used by your customer.

Standard payment availability

2 banking days

Applies to: GCash, GrabPay, Coins.ph and over-the-counter

3 banking days

Applies to: Visa and Mastercard

Please take note that banking days are:

  • From Monday to Friday (except holidays).
  • Payments made from 5pm onwards are processed on the next banking day.

To help you determine when payments become eligible for payout, we have included specific labels informing you of the date when you can expect the payment to be eligible.

Please take note that the weekly payout schedule doesn’t change how long it takes your payment to become available or eligible for payouts. For example, credit and debit card payments still take three banking days to become available. On Tuesdays, the payout generated will include only eligible payments. So, in general, the weekly payouts will include payments since last payout made by Thursday for card payments and made by Friday of the week prior for non-card payments.

Here are some examples of when payments become eligible and are paid out:

Card payment made on June 18 (Thursday) at 6:01 pm

Since this payment was made after banking hours, it will be processed on the next banking day. In this case, it will be eligible on June 24 (Wednesday) the following week. Since payout cutoff happens on June 23 (Tuesday), this payment won't be included on the June 24 payout. It will be included in the July 1 payout.

Card payment made on June 18 (Thursday) at 3:24 pm

Since this payment was made during banking hours, it will be processed on the same day. This means, it will be eligible on June 23 (Tuesday) of the following week. This payment will be paid out on June 24 (Wednesday).

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