You'll learn which payment methods are instantly ready for use, which require a short processing period, and how to activate specific online banking options like BDO, Metrobank, and Landbank through Brankas. Understanding these options will help you provide diverse payment choices to your customers.
Prerequisites for Payment Method Activation
To enable and use the full range of payment methods with PayMongo, ensure you have:
A fully activated PayMongo merchant account. If your account is still in "Test Mode," you will not be able to accept live payments.
For specific integrations (e.g., Custom API, Checkout API), developer knowledge or access to a developer may be required for certain payment method setups.
For Brankas Online Banking, ensure your PayMongo product (Links, Pages, Shopify Plugin, Custom & Checkout API) supports this feature.
Understanding Your Available Payment Methods
PayMongo offers a variety of payment methods to cater to your customers' preferences. These methods become available based on your account activation status and, for some, require a short activation period or a specific request.
Instantly Available Payment Methods (Upon Account Activation)
Once your PayMongo merchant account is fully activated, the following payment methods are typically ready for use:
BPI Online Banking: Allows customers to pay directly from their BPI online banking accounts.
QRPH: Enables payments via QR code using various participating e-wallets and banking apps.
UBP Online Banking: Allows customers to pay directly from their UnionBank online banking accounts.
Payment Methods Requiring Short Processing (Typically within 7 Business Days)
After your account is activated, the following payment methods usually undergo a brief processing period (subject to our financial partner's approval) before they become fully operational for live transactions. Expect these to be available within approximately 7 business days:
GCash: Accepts payments from customers' GCash e-wallets.
GrabPay: Accepts payments from customers' GrabPay e-wallets.
Maya: Accepts payments from customers' Maya e-wallets.
Payment Methods Available Upon Request (Brankas Online Banking)
For additional direct online banking options, PayMongo has partnered with Brankas. These methods require a specific request to our support team:
BDO Online Banking via Brankas
Metrobank Online Banking via Brankas
Landbank Online Banking via Brankas
Simply e-mail [email protected] to request Brankas Online Banking.
Troubleshooting Payment Method Activation
Payment Method Not Appearing:
Check Account Activation: Ensure your PayMongo account is fully activated and not in "Test Mode."
Check Processing Time: For GCash, GrabPay, and Maya, allow up to 7 business days post-account activation for these to fully activate.
Contact Support for Brankas: If you requested BDO, Metrobank, or Landbank and they haven't appeared, double-check that you've contacted
[email protected]and that your request has been processed.API/Plugin Integration (for Developers): For custom integrations, ensure all necessary API updates as specified in the developer documentation have been correctly implemented.
Payment Method Activation Declined:
While rare for the automatically activated methods, if you encounter issues with methods requiring partner approval (e.g., GCash, GrabPay, Maya), PayMongo will inform you if there are any specific reasons or additional requirements. This usually relates to business verification.