3D Secure card protocols

Why some credit and debit card transactions are declined

Pam avatar
Written by Pam
Updated over a week ago

You may have encountered several credit and debit card transactions that are being declined, this is due to a safety feature implemented by our card processing partner where we can only accept payments from cards that support 3D Secure.

We'd like to assure you that this rule was only implemented by our acquirer to protect you and your customers from risky or fraudulent card transactions. We believe that your security should not come at the cost of your cash flow, and it is always our priority to maximize both of these for our merchants.

In the meantime, we would like to ask you to advise your customers to use cards that support 3D Secure. If they are experiencing problems with approvals of their payments, we would advise them to contact their issuing banks to have their cards updated.

To learn more about 3D Secure, 3DS, or 3DS 2.0, you can head on over to this article. Please feel free to contact us through [email protected] and we'll be glad to assist you.

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