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Troubleshooting

Troubleshooting

Learn more on how you can troubleshoot if you encountered any issues.

Joaqui Palaña avatar Ronna avatar Javier avatar +1
10 articles in this collection
Written by Joaqui Palaña, Ronna, Javier and 1 other
Failed Payments

Why can't I process payments through GCash/GrabPay after being activated?

Audrey avatar
Written by Audrey
Updated yesterday

Why do payments fail or get declined?

Learn about the common reasons for payments failing or getting declined.
Javier avatar
Written by Javier
Updated this week

For GCash payments: Why was I still charged or debited for a failed transaction?

Javier avatar
Written by Javier
Updated this week
Failed Payouts

Why is my payout being delayed?

Joaqui Palaña avatar
Written by Joaqui Palaña
Updated this week

What is the minimum amount needed to receive my payout?

Javier avatar
Written by Javier
Updated this week
Failed Refunds

Why can't I refund a transaction?

Javier avatar
Written by Javier
Updated this week
Plugin Errors

Error on Shopify: Your payment cannot be processed for technical reasons.

Learn how to resolve issues in your Shopify integration.
Joaqui Palaña avatar
Written by Joaqui Palaña
Updated this week

Why can't I refund Shopify transactions from the PayMongo dashboard?

Javier avatar
Written by Javier
Updated this week
General

3D Secure card protocols

Why some credit and debit card transactions are declined
Ronna avatar
Written by Ronna
Updated this week

What is 3D Secure?

Javier avatar
Written by Javier
Updated this week