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Troubleshooting
Troubleshooting
Learn more on how you can troubleshoot if you encountered any issues.
13 articles in this collection
Written by
Ja,
Audrey,
and
Lawrence
Failed Payments
Customers can't proceed with their card payments because they can't input their OTP
What is an ACS issue?
Written by
Ja
Updated over a week ago
Why can't I process payments after being activated?
Written by
Audrey
Updated over a week ago
Why do payments fail or get declined?
Learn about the common reasons for payments failing or getting declined.
Written by
Lawrence
Updated over a week ago
For GCash payments: Why was I still charged or debited for a failed transaction?
Written by
Lawrence
Updated over a week ago
Failed Payouts
Why is my payout being delayed?
Written by
Ja
Updated over a week ago
What is the minimum amount needed to receive my payout?
Written by
Lawrence
Updated over a week ago
Failed Refunds
Why can't I refund a transaction?
Written by
Lawrence
Updated over a week ago
Plugin Errors
Error on PrestaShop: Your payment cannot be processed for technical reasons.
Learn how to resolve issues in your PrestaShop integration.
Written by
Audrey
Updated over a week ago
Why is my payment getting flagged as risky by Shopify?
Learn more about why Shopify flags payments as risky and what you should do about it.
Written by
Ja
Updated over a week ago
Error on Shopify: Your payment cannot be processed for technical reasons.
Learn how to resolve issues in your Shopify integration.
Written by
Ja
Updated over a week ago
Why can't I refund Shopify transactions from the PayMongo Dashboard?
Written by
Lawrence
Updated over a week ago
General
3D Secure card protocols
Why some credit and debit card transactions are declined
Written by
Ja
Updated over a week ago
What is 3D Secure or 3DS 2.0?
Written by
Lawrence
Updated over a week ago