Troubleshooting
Learn more on how you can troubleshoot if you encountered any issues.
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12 articles in this collection
Written by Joaqui Palaña, Ronna, Ja and 2 others
Written by Joaqui Palaña, Ronna, Ja and 2 others
Failed Payments
Customers can't proceed with their card payments because they can't input their OTP
What is an ACS issue?
Written by Ja
Updated over a week ago
Updated over a week ago
Why can't I process payments through GCash/GrabPay after being activated?
Written by Audrey
Updated over a week ago
Updated over a week ago
Why do payments fail or get declined?
Learn about the common reasons for payments failing or getting declined.
Written by Javier
Updated over a week ago
Updated over a week ago
For GCash payments: Why was I still charged or debited for a failed transaction?
Written by Javier
Updated over a week ago
Updated over a week ago
Failed Payouts
Why is my payout being delayed?
Written by Joaqui Palaña
Updated over a week ago
Updated over a week ago
What is the minimum amount needed to receive my payout?
Written by Javier
Updated over a week ago
Updated over a week ago
Plugin Errors
Why is my payment getting flagged as risky by Shopify?
Learn more about why Shopify flags payments as risky and what you should do about it.
Written by Ja
Updated over a week ago
Updated over a week ago
Error on Shopify: Your payment cannot be processed for technical reasons.
Learn how to resolve issues in your Shopify integration.
Written by Joaqui Palaña
Updated over a week ago
Updated over a week ago
Why can't I refund Shopify transactions from the PayMongo dashboard?
Written by Javier
Updated over a week ago
Updated over a week ago