Troubleshooting

Learn more on how you can troubleshoot if you encountered any issues.

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13 articles in this collection
Written by Joaqui Palaña, Ronna, Ja and 2 others

Failed Payments

Customers can't proceed with their card payments because they can't input their OTP

What is an ACS issue?

Written by Ja
Updated over a week ago

Why can't I process payments through GCash/GrabPay after being activated?

Written by Audrey
Updated over a week ago

Why do payments fail or get declined?

Learn about the common reasons for payments failing or getting declined.

Written by Javier
Updated over a week ago

For GCash payments: Why was I still charged or debited for a failed transaction?

Written by Javier
Updated over a week ago

Failed Payouts

Why is my payout being delayed?

Written by Joaqui Palaña
Updated over a week ago

What is the minimum amount needed to receive my payout?

Written by Javier
Updated over a week ago

Failed Refunds

Why can't I refund a transaction?

Written by Javier
Updated over a week ago

Plugin Errors

Error on PrestaShop: Your payment cannot be processed for technical reasons.

Learn how to resolve issues in your PrestaShop integration.

Written by Audrey
Updated over a week ago

Why is my payment getting flagged as risky by Shopify?

Learn more about why Shopify flags payments as risky and what you should do about it.

Written by Ja
Updated over a week ago

Error on Shopify: Your payment cannot be processed for technical reasons.

Learn how to resolve issues in your Shopify integration.

Written by Joaqui Palaña
Updated over a week ago

Why can't I refund Shopify transactions from the PayMongo Dashboard?

Written by Javier
Updated over a week ago

General

3D Secure card protocols

Why some credit and debit card transactions are declined

Written by Ronna
Updated over a week ago

What is 3D Secure?

Written by Javier
Updated over a week ago