Presenting an exclusive view of all your held, captured, and returned payments via API, The Hold Payments tab!
🤫 Quick Tip:
Whether you are planning to use our test keys or live keys for Hold and Capture integration, you need to activate the feature first by enabling it via the Developers tab (visible only for account owners)
Once enabled, you can start integrating on your custom website, app, or Shopify website. You can simultaneously capture payments via API and the Shopify Plugin.
If you are the account owner and you don't see the prompt on your dashboard, feel free to reach out to [email protected]
As soon as you open up the hold payments tab, you'll be greeted with 3 tabs:
Hold - All payments that have not yet been captured
Captured - All payments that have been charged from the cardholder's account
Returned - All payments that were returned or have expired
Let's dive a little deeper per tab to get to know all the statuses within each tab. 🚀
Hold Payments Tab
There are two statuses that you can encounter under the Hold Payments tab:
Hold - payments that are currently on hold.
Expiring soon - payments that are about to expire in 2 days.
Captured Payments Tab
There are two statuses that you can encounter under the Captured Payments tab:
Captured - fully captured payments.
Partial - partially captured payments. The other half will be returned to your customer.
Returned Payments Tab
There are two statuses that you can encounter under the Captured Payments tab:
Expired - payments that were not captured within 7 days and will be returned to your customers.
Returned - payments that were partially or fully returned to your customers within 7 days. Manual returns will be triggered by the account owner.
Can I take a look at the transaction log of the payment?
Yes, of course! By clicking the payment under the 3 tabs, you'll be redirected to a payment log window showing the transaction type, transaction date, gross amount, fee, net amount, description, or note.
Take a look at the sample log seen below!
