Getting started

Learn more about what you'll need to get started with PayMongo.

Joaqui Palaña avatar Harry Santos avatar Javier avatar
27 articles in this collection
Written by Joaqui Palaña, Harry Santos, and Javier
Account activation and Compliance

What types of businesses can use PayMongo?

Learn about restricted businesses in PayMongo.
Javier avatar
Written by Javier
Updated over a week ago

How do I activate my account? What documents do I need to submit?

Learn about all the information you need to get approved in our platform.
Joaqui Palaña avatar
Written by Joaqui Palaña
Updated over a week ago

How long does it take for my account to be approved and activated?

Find out the turnaround time for account activation and approval.
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Written by Joaqui Palaña
Updated over a week ago

What are the documents required to activate my account?

Learn about how our activation process works.
Joaqui Palaña avatar
Written by Joaqui Palaña
Updated over a week ago

What type of Government Issued IDs will I need to submit for activation?

See the list of Primary IDs and Secondary IDs we can accept.
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Written by Joaqui Palaña
Updated over a week ago

Whose government ID should be uploaded?

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Written by Joaqui Palaña
Updated over a week ago

Why am I not receiving the confirmation email?

Learn why the confirmation email is not getting into your inbox.
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Written by Joaqui Palaña
Updated over a week ago

Can I change my email address? I want to change it to my business email.

Learn how to change your email address on the dashboard.
Javier avatar
Written by Javier
Updated over a week ago

How do I change my bank account?

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Written by Javier
Updated over a week ago

Does the bank account need to be named under the account holder?

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Written by Joaqui Palaña
Updated over a week ago

Is there a lock-in period to use PayMongo?

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Written by Javier
Updated over a week ago

How do I disable my account?

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Written by Javier
Updated over a week ago

Can I use PayMongo if my business was registered outside the Philippines?

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Written by Joaqui Palaña
Updated over a week ago