Unfortunately, Union Bank of the Philippines (UBP) has temporarily disabled payment refunding to allow for system fixes. As a result, we are unable to process refunds for UBP online banking payments at this time.

To proceed, we recommend processing a manual refund on your end, either through a bank deposit or a bank transfer to the customer.

If you’ve already initiated a refund for a UBP online banking transaction, please reach out to us at [email protected]. We will manually mark the refund request as "failed," allowing you to complete the manual refund process on your end.