Payments & Refunds
Common questions about payments and refunds
28 articles
General
General inquiries about payment and refunds
What are the minimum and maximum transaction amounts?Learn the per transaction limits of each payment method
Receiving Payments Troubleshooting GuideThis guide addresses common issues you might encounter when receiving payments through PayMongo
How can I find a payment using a customer’s reference number?Quickly locate specific transactions in your Payments Dashboard by searching with reference numbers from customer receipts.
Refunding paymentsThis guide addresses common refund scenarios you might encounter
How would a customer make a payment?Learn about the payment processes of each of our products.
Payment Methods
FAQs specific to payment methods (Online Banking, GCash, QR Ph)
How can my customers pay me using BPI Online Banking?Learn how you can pay through online banking via BPI
How can I change my BPI OB Transaction Limit?Learn how to increase your BPI Online Banking transaction limit?
How can my customer pay me using UBP via Online Banking?Learn how your customers can pay you through UBP via OB
How do I refund UBP Online Banking transactions?
Do you accept other Online Banking payment options?Pay via BDO, Metrobank, and Landbank Online Banking through our partnership with Brankas
How can I activate BDO, Metrobank, and Landbank for my account?Learn how to start receiving BDO, Metrobank, Landbank payments for different PayMongo products.
Why are my BDO mobile app log-in credentials not working when I pay using BDO Online Banking via Brankas?Learn how to pay using BDO Online Banking via Brankas
How can I enable GCredit or GGives?Learn how you can use GCredit and GGives as a mode of payment.
If I am eligible to accept GCash payments, am I also eligible to accept GCredit and GGives payments?Learn more on GCredit and GGives eligibility.
How do my customers pay via GCredit or GGives?
How do I activate my account to accept Buy Now, Pay Later via BillEase?Get your account activated BillEase
How can my customers pay using BillEase (Buy Now, Pay Later)Learn how you can accept payments through BillEase
How can I activate QRPh on my account?Learn how to activate the QRPh payment option to your PayMongo account.
Does PayMongo accept payments via QRPH?Learn more on how to accept payments via QRPH on PayMongo!
What Banks and E-wallets does QRPh support?Unlock more ways to accept payments via QRPh on PayMongo!
Static vs. Dynamic QR Ph codeLearn the difference between Static vs. Dynamic QR Ph code
Can I save my customer's card for future transactions? (Card Vaulting)Learn more about the Save Card feature where you can securely store your customer's card details for future use!
What is Mastercard Click to PayBoost Conversions and Loyalty with PayMongo Click to Pay – The First Mastercard & Visa-Powered Feature in the Philippines!
How does Mastercard Click to Pay work?Learn how Mastercard Click to Pay works.
Payment Channel
FAQs per payment channel
PayMongo Links & Pages Troubleshooting GuideThis guide addresses common issues you might encounter when using PayMongo's no-code solutions
PayMongo API & Webhooks Troubleshooting GuideThis guide addresses common issues you might encounter when integrating with the PayMongo API or setting up webhooks
Shopify Plugin Troubleshooting GuideThis guide addresses common issues you might encounter when using the PayMongo Shopify plugin
Promotions on Shopify