PayMongo

Frequently Asked Questions

We're excited to introduce our new tiered KYC process designed to make your PayMongo journey smoother and more personalized.

What Is PayMongo’s New Tiered KYC Onboarding Process?

This guide addresses common issues you might encounter when trying to access your PayMongo account

Account Access Troubleshooting Guide

Common issues related to your PayMongo account

Account Concerns

Common questions about payments and refunds

Payments & Refunds

Learn the per transaction limits of each payment method

What are the minimum and maximum transaction amounts?

This guide addresses common issues you might encounter when receiving payments through PayMongo

Receiving Payments Troubleshooting Guide

Quickly locate specific transactions in your Payments Dashboard by searching with reference numbers from customer receipts.

How can I find a payment using a customer’s reference number?

This guide addresses common refund scenarios you might encounter

Refunding payments

Learn about the payment processes of each of our products.

How would a customer make a payment?

General inquiries about payment and refunds

General

Learn how you can pay through online banking via BPI

How can my customers pay me using BPI Online Banking?

Learn how to increase your BPI Online Banking transaction limit?

How can I change my BPI OB Transaction Limit?

Learn how your customers can pay you through UBP via OB

How can my customer pay me using UBP via Online Banking?

How do I refund UBP Online Banking transactions?

Pay via BDO, Metrobank, and Landbank Online Banking through our partnership with Brankas

Do you accept other Online Banking payment options?

Learn how to start receiving BDO, Metrobank, Landbank payments for different PayMongo products.

How can I activate BDO, Metrobank, and Landbank for my account?

Learn how to pay using BDO Online Banking via Brankas

Why are my BDO mobile app log-in credentials not working when I pay using BDO Online Banking via Brankas?

Learn how you can use GCredit and GGives as a mode of payment.

How can I enable GCredit or GGives?

Learn more on GCredit and GGives eligibility.

If I am eligible to accept GCash payments, am I also eligible to accept GCredit and GGives payments?

How do my customers pay via GCredit or GGives?

How do I activate my account to accept Buy Now, Pay Later via BillEase?

Learn how you can accept payments through BillEase

How can my customers pay using BillEase (Buy Now, Pay Later)

Learn how to activate the QRPh payment option to your PayMongo account.

How can I activate QRPh on my account?

Learn more on how to accept payments via QRPH on PayMongo!

Does PayMongo accept payments via QRPH?

Unlock more ways to accept payments via QRPh on PayMongo!

What Banks and E-wallets does QRPh support?

Learn the difference between Static vs. Dynamic QR Ph code

Static vs. Dynamic QR Ph code

Learn more about the Save Card feature where you can securely store your customer's card details for future use!

Can I save my customer's card for future transactions? (Card Vaulting)

Boost Conversions and Loyalty with PayMongo Click to Pay – The First Mastercard & Visa-Powered Feature in the Philippines!

What is Mastercard Click to Pay

How does Mastercard Click to Pay work?

FAQs specific to payment methods (Online Banking, GCash, QR Ph)

Payment Methods

This guide addresses common issues you might encounter when using PayMongo's no-code solutions

PayMongo Links & Pages Troubleshooting Guide

This guide addresses common issues you might encounter when integrating with the PayMongo API or setting up webhooks

PayMongo API & Webhooks Troubleshooting Guide

This guide addresses common issues you might encounter when using the PayMongo Shopify plugin

Shopify Plugin Troubleshooting Guide

Promotions on Shopify

Payment Channel

Understand common reasons why your payouts might be delayed or on hold and provide clear steps to resolve them

PayMongo Payout Troubleshooting Guide

Learn how much you can store, cash in and out of your PayMongo Wallet.

What are the balance limits and transaction limits of my PayMongo Wallet?

This guide addresses common issues you might encounter when using your PayMongo Wallet

PayMongo Wallet Troubleshooting Guide

Learn more about Flexible Financing in partnership with GoTyme Bank.

What is the PayMongo Capital and GoTyme Bank partnership?

How do I repay the loan I got from PayMongo Capital?

What are the loan terms and amounts for PayMongo Capital?

Questions regarding receiving your funds to your wallet or bank account

Payouts & Money Movement

Common questions about payment fraud & disputes

Fraud & Disputes Management

Fraud Management Tips & Tricks using our PayMongo Dashboard

How to identify a possible fraudulent transaction?

I detected a successful transaction, but it seems suspicious. What should I do?

Tips and Tricks

Disputes FAQs

This happens when a cardholder questions the payment made with their card issuer.

What happens when there is a dispute?

What does PayMongo do to protect merchants from fraudsters?

What are some types of online fraud?

Fraud & Disputes FAQ

Get to know the common terms related to PayMongo Platforms.

PayMongo Platforms: Terms and Definitions

Everything you need to know about PayMongo Platforms.

Learn more about PayMongo Platforms

Everything you need to know about the Onboarding API.

What is Onboarding API?

Everything you need to know about Payment Splitting.

What is Payment Splitting?

Everything you need to know about Hosted Onboarding.

What is Hosted Onboarding?

Common questions about PayMongo Platforms

Platforms (beta)

Developer Documentation

Find answers and get help from Intercom Support and Community Experts

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