📍 Where to Find the Search Bar
You can search for payments directly in Payments → All Payments.
🔎 What You Can Search For
The search bar currently supports searching by:
Payment IDs
Provider IDs
ex. QR Ph invoice numbers
e-wallet reference numbers
Descriptions
Any internal notes or identifiers you added. These are Reference Numbers you passed through your integration.
⚠️ Important Note: Email Addresses Are Not Searchable (Yet)
At this time, customer email addresses cannot be searched on the Dashboard.
Our team is actively working on enabling this in a future release.
In the meantime, please use the recommended workarounds below depending on how you accept payments.
🧭 Step-by-Step: How to Search Payments
Step 1 — Go to All Payments
Navigate to Payments → All Payments on the left menu.
Step 2 — Use the Search Bar
Enter any of the following into the search field:
Payment ID
Provider ID
Description
Reference Number
The Dashboard will automatically filter matching results.
Step 3 — Open the Payment Details
Click on any payment result to view its full details, including:
Payment ID
Provider Reference
Billing Details
Timeline
Fees and Net Amount
External Reference (if provided)
💡 Recommended Workarounds While Email Search Is Not Yet Available
Depending on your integration type, here are best practices to make customer-specific searches easier:
🔗 For Payment Links
When creating a Payment Link, include customer identifiers inside the Description field:
Email address
Name
Order number
Any internal reference
This makes the customer identifiable in the Dashboard’s search results.
🛒 For PayMongo Pages
If you use Pages, create Custom Fields to capture customer information.
These details appear inside the order description and become searchable via the description field.
🛍️ For Shopify Merchants
Shopify handles customer information directly on their platform.
Recommended workflow:
Search for the customer email inside your Shopify Admin.
Open the order to get the Shopify Reference ID.
Copy the Reference ID and search it in your PayMongo Dashboard.
This will lead you to the exact corresponding PayMongo payment.
🧑💻 For API Integrations
Ensure your backend passes customer identifiers inside the description parameter when creating a Payment Intent.
For example:
"description": "Order #12345 – Juan Dela Cruz – [email protected]"
Anything placed in the description becomes searchable in the Dashboard.
💬 We’re Improving the Search Experience
We truly appreciate your patience and feedback as we continue enhancing the Dashboard’s search functionality.