I need to change the details of a PayMongo Link I already created.
Answer / Root Cause: PayMongo Links are designed to be for one-time use and cannot be edited or modified after they have been created.
Solution:
Create a New Link: To make any changes to a payment link's details (e.g., amount, item description), you must create a new link with the desired, updated information.
Archive the Old Link: To prevent customers from accidentally using the old, incorrect link, it is best to manually archive it from your PayMongo Dashboard.
A payment link is not working or has expired.
PayMongo Links do not expire on their own. A link will only become inactive after it has been successfully used for a transaction or if you manually archive it.
Solution:
Check Transaction History: Verify if the link has already been used by checking your transaction history. Once a customer completes a payment, the link is automatically expired.
Check Archive: Go to your archived links section to see if you or a team member have manually archived the link. If you did, you would need to create a new one.
I need to change my PayMongo Page's payment methods or other details.
Payment methods may not be available on your PayMongo Page, or you may need to update its logo or other details.
Solution:
Customize Payment Methods: To enable or disable payment methods on an existing page:
Go to your Pages Dashboard and select the page you want to modify.
Click the pencil icon next to "Accepted payment methods."
A list of available payment methods will appear. Uncheck the ones you want to disable and click "Save."
Modify Other Details: To modify other aspects of your page (e.g., URL, logo, description), navigate to your Page Dashboard, select the page you wish to update, and make your changes directly. A fun fact is that the QR code for that page is also updated to reflect the new logo once you modify it.
Contact Support: If a payment method is grayed out and you cannot select it, it means it is either not yet configured or is disabled at an account level. Please contact
[email protected]for assistance.
My customer did not receive a receipt after paying via a PayMongo Link.
PayMongo automatically sends email receipts for all successful payments made through a PayMongo Link. The customer may not have received it due to a typo in their email address or it may have been sent to their junk/spam folder.
Solution:
Advise Customer to Check Spam/Junk Folder: Have the customer check their spam, junk, or promotions folder in their email.
Check for Typos: Confirm with the customer that the email address they entered during the payment process was correct.
Check Your Dashboard: You can always confirm a successful payment and view transaction details in the Payments Dashboard of your PayMongo account. You can send the customer the transaction details from there.