Keeping your registered business documents and licenses updated with PayMongo is crucial for maintaining compliance, ensuring uninterrupted service, and accurately reflecting any changes to your business type, ownership, or operations. This guide provides a clear instruction on how to submit your updated information.
Step-by-Step Guide: Submitting Updated Business Documents
For any changes to your business information, such as renewed licenses, changes in your business type, or updates to your registered business name, please follow this simple process:
Prepare Your Updated Documents:
Gather all the necessary updated documents or renewed licenses (e.g., DTI, SEC, BIR Certificate of Registration, business permits, Articles of Incorporation, etc.) that reflect your business's changes. Ensure they are clear and readable.
Compose an Email:
Open your email client.
Recipient: Send your email to
[email protected].Subject Line: Use a clear subject line, such as "Business Document Update - [Your Company Name] - [Your PayMongo Merchant ID]."
Email Body: In the email body, clearly state the nature of the update (e.g., "We have renewed our DTI registration," "Our business type has changed from Sole Proprietorship to Corporation," "We have changed our business name to [New Name]"). Provide details and reasons for the change, as this helps our team process your request efficiently.
Attach Your Documents:
Attach the scanned copies or clear photos of all your updated and renewed business documents to the email.
Send the Email:
Send the email. Our Onboarding team will review your submission and contact you if any further clarification or documentation is needed.
Important Notes & Quick Tips:
When to Update: It is vital to update your documents as soon as you renew licenses, change your business type, or undergo any significant changes to your legal entity, trade name, beneficial owners, or the nature of products/services offered. This ensures continued compliance with regulatory requirements and PayMongo's Terms of Use.
Prompt Compliance: Failure to keep your business information current may lead to account suspensions or service interruptions.
What to Include: Always include your PayMongo Business Name and a clear explanation of the changes in your email, along with all relevant updated documents.
Verification: PayMongo will verify the submitted documents. The processing time may vary depending on the complexity of the update.