Merchants are charged their corresponding fee for refunded transactions.

For example, if a merchant’s customer pays ₱1000 through credit card, the corresponding transaction fee is ₱50 (check our pricing calculator for information regarding standard fees: https://paymongo.com/pricing). Initiating a refund will return the ₱1000 to the cardholder’s account, but the ₱50 transaction fee will still be subtracted from the total payout of the merchant.