Refunding Shopify transactions can now be done directly on the Shopify admin! 🎉
You could find the steps on how to issue refunds on Shopify's website or you can follow along here:
- Select the transaction that you would want to refund from Shopify's order page.
- Click Refund and specify the quantity of the items to be refunded. You could also opt to manually specify the refund amount.
- Confirm the refund by clicking on the Refund button.
Upon success, the refund will also automatically reflect on your PayMongo dashboard in real-time.
🚨 Starting November 3, all Shopify transactions can only be refunded through the Shopify admin. Refunding these transactions through the dashboard will be disabled 🚨