To issue refunds for GrabPay transactions, kindly send an e-mail to [email protected] with the subject "GrabPay refund - [Your Business Name]". Please include the payment IDs of the transactions to be refunded together with the respective reasons for the refund in your request.

You can find the payment ID of a transaction by going to the Payments tab of your dashboard and clicking on the desired transaction as shown below.

Sample e-mail:

To: [email protected]

Subject: GrabPay refund - The Barkery

Body:

Hi PayMongo team!

I would like to request refunds for these transactions:


pay_JQDoNXEkMMEdxgVzSEqBJEUj
Reason: Out of stock

pay_tSYPKbC9puqyE53b6CkjTFRM
Reason: Customer initiated

🚨 GrabPay’s dashboard for refund transactions has been buggy, affecting all payment gateways in the region, including PayMongo. GrabPay informed us that, the fix for this would be available in April 2021. 🚨

Did this answer your question?