If you are unable to refund GrabPay transactions on the PayMongo Dashboard, kindly send an e-mail to [email protected] with the subject "GrabPay refund - [Your Business Name]". Please include the payment IDs of the transactions to be refunded together with the respective reasons for the refund in your request.
You can find the payment ID of a transaction by going to the Payments tab of your dashboard and clicking on the desired transaction as shown below:
Subject: GrabPay refund - The Barkery
Hi PayMongo team!
I would like to request refunds for these transactions:
Reason: Out of stock
Reason: Customer initiated
🚨 GrabPay’s dashboard for refund transactions has been buggy, affecting all payment gateways in the region, including PayMongo. GrabPay informed us that the fix for this would be available in October 2021. 🚨