Payments and settlements

Information on receiving your money, payout schedules and more

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24 articles in this collection
Written by Yca Dizon, Ja, Javier and 2 others

Payments

How would a customer make a payment?

Learn about the payment processes of each of our products.

Written by Yca Dizon
Updated over a week ago

What are the available payment methods with PayMongo?

Written by Yca Dizon
Updated over a week ago

Can I accept payments from outside the Philippines?

I want to be able to accept dollars, euros, etc.

Written by Yca Dizon
Updated over a week ago

What are the minimum and maximum transaction amounts?

Learn the per transaction limits of each payment method

Written by Javier
Updated over a week ago

How do I know if a payment is successful? How do I know if my customers paid?

Learn how to track your customers' payments.

Written by Yca Dizon
Updated over a week ago

My customer's payment went through PayMongo successfully. Does this mean the payment is 100% secure?

Written by Javier
Updated over a week ago

How are e-wallet payments authenticated?

Learn how PayMongo verifies the GCash, GrabPay and Maya accounts of your customers.

Written by Ja
Updated over a week ago

How do I create a transaction report?

Written by Javier
Updated over a week ago

Payouts

If a customer pays using GCredit, how will it affect my payout?

Learn how you will receive GCredit payments as part of your PayMongo payouts.

Written by Ja
Updated over a week ago

Every when do we receive the payments from our customers?

Learn about our merchant payout process and schedule.

Written by Ja
Updated over a week ago

When are payments eligible for payouts?

Learn about when you can withdraw your payouts.

Written by Yca Dizon
Updated over a week ago

Which banks are allowed for payouts?

Learn which banks are supported for our weekly payouts.

Written by Yca Dizon
Updated over a week ago

Can PayMongo issue payouts to e-wallets like GCash, Maya, etc.?

Learn which accounts you can submit to us to receive your customers' payments.

Written by Yca Dizon
Updated today

How can I track my disbursement requests?

Learn how you can track disbursement requests

Written by Audrey
Updated over a week ago

Specific Payment Methods

How can my customers pay me using Online Banking?

Learn how you can pay through online banking via BPI

Written by Pam
Updated over a week ago

How can I change my BPI OB Transaction Limit?

Learn how to increase your BPI Online Banking transaction limit?

Written by Audrey
Updated over a week ago

How can my customers pay using Atome (Buy Now, Pay Later)

Learn how your customer can pay you through Atome.

Written by Audrey
Updated over a week ago

How can I enable GCredit?

Learn how you can use GCredit as a mode of payment.

Written by Audrey
Updated over a week ago

How do my customers pay via GCredit?

Written by Ja
Updated over a week ago

Refunds

How do I refund a payment?

Learn how to issue refunds, how long refunds can take to be issued, and more.

Written by Yca Dizon
Updated over a week ago

How do I refund Shopify transactions?

Learn how to issue refunds on the Shopify admin

Written by Javier
Updated over a week ago

How do I refund GrabPay transactions?

Written by Ja
Updated over a week ago

How do I refund WooCommerce/Magento transactions?

Learn how to process refunds when using our e-commerce plugins.

Written by Audrey
Updated over a week ago

Am I charged for refunded transactions?

Written by Yca Dizon
Updated over a week ago