Payments and settlements

Information on receiving your money, payout schedules and more

24 articles in this collection
Written by Joaqui Palaña, Ronna Yee, and Rigo Pascua

How are e-wallet payments authenticated?

Learn how PayMongo verifies the GCash and GrabPay accounts of your customers.

Written by Ronna Yee
Updated over a week ago

How do PayMongo Links work?

The end-to-end payment experience of PayMongo Links

Written by Rigo Pascua
Updated over a week ago

How do I refund Shopify transactions?

Learn how to issue refunds on the Shopify admin

Written by Rigo Pascua
Updated over a week ago

When are payments eligible for payouts?

Learn about the new update regarding payouts timing.

Written by Joaqui Palaña
Updated over a week ago

Every when do we receive the payouts?

Learn about our merchant payout process and schedule.

Written by Joaqui Palaña
Updated over a week ago

How would a customer make a payment?

Learn about the payment processes of each of our products.

Written by Joaqui Palaña
Updated over a week ago

How do I refund a payment?

Learn how to issue refunds, how long refunds can take to be issued, and more.

Written by Joaqui Palaña
Updated this week

What are the available payment methods with PayMongo?

Written by Joaqui Palaña
Updated over a week ago

Can PayMongo issue payouts to e-wallets like GCash, PayMaya, etc.?

Learn which accounts you can submit to us to receive your customers' payments.

Written by Joaqui Palaña
Updated over a week ago

Can I accept payments from outside the Philippines?

Written by Joaqui Palaña
Updated over a week ago

What happens when there is a chargeback?

Written by Joaqui Palaña
Updated over a week ago

Am I charged for refunded transactions?

Written by Joaqui Palaña
Updated over a week ago

Do payment links expire?

Written by Joaqui Palaña
Updated over a week ago

Can I reuse payment links? Do I need to make a new link every time?

Written by Joaqui Palaña
Updated over a week ago

Does PayMongo issue receipts to the end users of a merchant?

Written by Joaqui Palaña
Updated over a week ago

Why is my payout being delayed?

Written by Joaqui Palaña
Updated over a week ago

Is there a minimum amount of transactions needed per day?

Written by Joaqui Palaña
Updated over a week ago

Which banks are allowed for payouts?

Learn which banks are supported for our weekly payouts.

Written by Joaqui Palaña
Updated over a week ago

What are the minimum and maximum transaction values per payment method?

Learn the per transaction limits of each payment method

Written by Rigo Pascua
Updated this week

Payments Troubleshooting

Why can't I refund Shopify transactions from the PayMongo dashboard?

Written by Rigo Pascua
Updated over a week ago

What is the minimum amount needed to receive my payout?

Written by Rigo Pascua
Updated over a week ago

Why do payments fail or get declined?

Learn about the common reasons for payments failing or getting declined.

Written by Rigo Pascua
Updated over a week ago

For GCash payments: Why was I still charged or debited for a failed transaction?

Written by Rigo Pascua
Updated over a week ago

Why can't I refund a transaction?

Written by Rigo Pascua
Updated over a week ago