Payments and settlements

Information on receiving your money, payout schedules and more

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22 articles in this collection
Written by Joaqui Palaña, Ronna, Ja and 1 other

Payments

What are the available payment methods with PayMongo?

Written by Joaqui Palaña
Updated this week

How would a customer make a payment?

Learn about the payment processes of each of our products.

Written by Joaqui Palaña
Updated this week

Can I accept payments from outside the Philippines?

I want to be able to accept dollars, euros, etc.

Written by Joaqui Palaña
Updated this week

What are the minimum and maximum transaction amounts?

Learn the per transaction limits of each payment method

Written by Javier
Updated this week

How do I know if a payment is successful? How do I know if my customers paid?

Learn how to track your customers' payments.

Written by Joaqui Palaña
Updated this week

My customer's payment went through PayMongo successfully. Does this mean the payment is 100% secure?

Written by Javier
Updated this week

How are e-wallet payments authenticated?

Learn how PayMongo verifies the GCash and GrabPay accounts of your customers.

Written by Ronna
Updated this week

How do I create a transaction report?

Written by Javier
Updated this week

Does PayMongo issue receipts to the end users of a merchant?

Written by Joaqui Palaña
Updated this week

Payouts

Every when do we receive the payments from our customers?

Learn about our merchant payout process and schedule.

Written by Joaqui Palaña
Updated over a week ago

When are payments eligible for payouts?

Learn about when you can withdraw your payouts.

Written by Joaqui Palaña
Updated over a week ago

Which banks are allowed for payouts?

Learn which banks are supported for our weekly payouts.

Written by Joaqui Palaña
Updated over a week ago

Can PayMongo issue payouts to e-wallets like GCash, PayMaya, etc.?

Learn which accounts you can submit to us to receive your customers' payments.

Written by Joaqui Palaña
Updated over a week ago

Refunds

How do I refund a payment?

Learn how to issue refunds, how long refunds can take to be issued, and more.

Written by Joaqui Palaña
Updated over a week ago

How do I refund Shopify transactions?

Learn how to issue refunds on the Shopify admin

Written by Javier
Updated over a week ago

How do I refund GrabPay transactions?

Written by Javier
Updated over a week ago

Am I charged for refunded transactions?

Written by Joaqui Palaña
Updated over a week ago

Fraud and Risk

How to identify a possible fraudulent transaction?

Written by Ja
Updated over a week ago

What are some types of online fraud?

Written by Ja
Updated over a week ago

I detected a successful transaction, but it seems suspicious. What should I do?

Written by Javier
Updated over a week ago

What happens when there is a dispute?

This happens when a cardholder questions the payment made with their card issuer.

Written by Ja
Updated over a week ago

What does PayMongo do to protect merchants from fraudsters?

Written by Javier
Updated over a week ago