Payments and settlements

Information on receiving your money, payout schedules and more

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32 articles in this collection
Written by Joaqui Palaña, Ronna, Ja and 1 other

What are the available payment methods with PayMongo?

Written by Joaqui Palaña
Updated over a week ago

Does PayMongo send receipts for successful links payments?

Written by Javier
Updated over a week ago

How would a customer make a payment?

Learn about the payment processes of each of our products.

Written by Joaqui Palaña
Updated over a week ago

How do I know if a payment is successful? How do I know if my customers paid?

Learn how to track your customers' payments.

Written by Joaqui Palaña
Updated over a week ago

What are the minimum and maximum transaction amounts?

Learn the per transaction limits of each payment method

Written by Javier
Updated over a week ago

Can I accept payments from outside the Philippines?

I want to be able to accept dollars, euros, etc.

Written by Joaqui Palaña
Updated over a week ago

Can I reuse payment links? Do I need to make a new link every time?

Written by Joaqui Palaña
Updated over a week ago

Do payment links expire?

Written by Joaqui Palaña
Updated over a week ago

Does PayMongo issue receipts to the end users of a merchant?

Written by Joaqui Palaña
Updated over a week ago

How do I create a transaction report?

Written by Javier
Updated over a week ago

How are e-wallet payments authenticated?

Learn how PayMongo verifies the GCash and GrabPay accounts of your customers.

Written by Ronna
Updated over a week ago

Refunds

How do I refund a payment?

Learn how to issue refunds, how long refunds can take to be issued, and more.

Written by Joaqui Palaña
Updated over a week ago

How do I refund Shopify transactions?

Learn how to issue refunds on the Shopify admin

Written by Javier
Updated over a week ago

How do I refund GrabPay transactions?

Written by Javier
Updated over a week ago

Am I charged for refunded transactions?

Written by Joaqui Palaña
Updated over a week ago

Payouts

Every when do we receive the payments from our customers?

Learn about our merchant payout process and schedule.

Written by Joaqui Palaña
Updated over a week ago

When are payments available for payouts?

Learn about when you can withdraw your payouts.

Written by Joaqui Palaña
Updated over a week ago

Which banks are allowed for payouts?

Learn which banks are supported for our weekly payouts.

Written by Joaqui Palaña
Updated over a week ago

Can PayMongo issue payouts to e-wallets like GCash, PayMaya, etc.?

Learn which accounts you can submit to us to receive your customers' payments.

Written by Joaqui Palaña
Updated over a week ago

Why is my payout being delayed?

Written by Joaqui Palaña
Updated over a week ago

Payments Troubleshooting

3D Secure card protocols

Why some credit and debit card transactions are declined

Written by Ronna
Updated over a week ago

Why can't I refund Shopify transactions from the PayMongo dashboard?

Written by Javier
Updated over a week ago

What is the minimum amount needed to receive my payout?

Written by Javier
Updated over a week ago

Why do payments fail or get declined?

Learn about the common reasons for payments failing or getting declined.

Written by Javier
Updated over a week ago

For GCash payments: Why was I still charged or debited for a failed transaction?

Written by Javier
Updated over a week ago

Why can't I refund a transaction?

Written by Javier
Updated over a week ago

Fraud and Risk

How to identify a possible fraudulent transaction?

Written by Ja
Updated over a week ago

What are some types of online fraud?

Written by Ja
Updated over a week ago

I detected a successful transaction, but it seems suspicious. What should I do?

Written by Javier
Updated over a week ago

What happens when there is a dispute?

This happens when a cardholder questions the payment made with their card issuer.

Written by Ja
Updated over a week ago

My customer's payment went through PayMongo successfully. Does this mean the payment is 100% secure?

Written by Javier
Updated over a week ago

What does PayMongo do to protect merchants from fraudsters?

Written by Javier
Updated over a week ago