Payments and settlements

Information on receiving your money, payout schedules and more

25 articles in this collection
Written by Joaqui Palaña, Ronna Yee, and Rigo Pascua

How do I refund GrabPay transactions?

Written by Rigo Pascua
Updated over a week ago

How are e-wallet payments authenticated?

Learn how PayMongo verifies the GCash and GrabPay accounts of your customers.

Written by Ronna Yee
Updated over a week ago

How do PayMongo Links work?

The end-to-end payment experience of PayMongo Links

Written by Rigo Pascua
Updated over a week ago

How do I refund Shopify transactions?

Learn how to issue refunds on the Shopify admin

Written by Rigo Pascua
Updated over a week ago

When are payments eligible for payouts?

Learn about the new update regarding payouts timing.

Written by Joaqui Palaña
Updated over a week ago

Every when do we receive the payouts?

Learn about our merchant payout process and schedule.

Written by Joaqui Palaña
Updated over a week ago

How would a customer make a payment?

Learn about the payment processes of each of our products.

Written by Joaqui Palaña
Updated over a week ago

How do I refund a payment?

Learn how to issue refunds, how long refunds can take to be issued, and more.

Written by Joaqui Palaña
Updated over a week ago

What are the available payment methods with PayMongo?

Written by Joaqui Palaña
Updated over a week ago

Can PayMongo issue payouts to e-wallets like GCash, PayMaya, etc.?

Learn which accounts you can submit to us to receive your customers' payments.

Written by Joaqui Palaña
Updated over a week ago

Can I accept payments from outside the Philippines?

Written by Joaqui Palaña
Updated over a week ago

What happens when there is a chargeback?

Written by Joaqui Palaña
Updated over a week ago

Am I charged for refunded transactions?

Written by Joaqui Palaña
Updated over a week ago

Do payment links expire?

Written by Joaqui Palaña
Updated over a week ago

Can I reuse payment links? Do I need to make a new link every time?

Written by Joaqui Palaña
Updated over a week ago

Does PayMongo issue receipts to the end users of a merchant?

Written by Joaqui Palaña
Updated over a week ago

Why is my payout being delayed?

Written by Joaqui Palaña
Updated over a week ago

Is there a minimum amount of transactions needed per day?

Written by Joaqui Palaña
Updated over a week ago

Which banks are allowed for payouts?

Learn which banks are supported for our weekly payouts.

Written by Joaqui Palaña
Updated over a week ago

What are the minimum and maximum transaction values per payment method?

Learn the per transaction limits of each payment method

Written by Rigo Pascua
Updated over a week ago

Payments Troubleshooting

Why can't I refund Shopify transactions from the PayMongo dashboard?

Written by Rigo Pascua
Updated over a week ago

What is the minimum amount needed to receive my payout?

Written by Rigo Pascua
Updated over a week ago

Why do payments fail or get declined?

Learn about the common reasons for payments failing or getting declined.

Written by Rigo Pascua
Updated over a week ago

For GCash payments: Why was I still charged or debited for a failed transaction?

Written by Rigo Pascua
Updated over a week ago

Why can't I refund a transaction?

Written by Rigo Pascua
Updated over a week ago